Pro-Energy FAQs

Your Pro-Energy FAQs answered.

Have a question that isn't covered in our FAQs?

Please don't hesitate to get in touch with our dedicated team.

Frequently Asked Questions

Check out our frequently asked questions below. If you can't find the answer you're looking for, don't hesitate to get in touch with our team.

How do I register?

Head to our Registration page and follow the instructions - it takes seconds!

How do I scan and save all pages of my latest invoice?

If you do not have access to a printer/scanner, there are scanning apps available that you can use through your mobile.

How do I upload all pages of my latest invoice?

To upload multiple pages, save them as pdf files, then on the menu page click files -> add new files -> select all files you want to upload and click submit.

How do I sign into my account?

Simply click on ‘Customer Sign In’ on the top right of our home page and fill in your details.

How do I get a quote?

To get a quote go to menu -> my sites -> select which sites you want to get a quote for -> click the quote button and the quotes will appear.

How is my annual cost calculated?

It is your annual usage multiplied by the unit rate then we add 365 days at your daily rate. Prices exclude CCL or VAT.

How often do I get a quote?

We email you your weekly personalised energy quote for each meter every Wednesday so you can track the rates and your forecasted savings.

Can I alter the frequency of my quotes?

Yes, you can choose to receive your bespoke emailed energy renewal quote weekly, fortnightly or monthly, however as markets can move very quickly it is in your interest to see your potential meter rates and savings each week.

Can I unsubscribe?

Yes, at any time. To do so click "Unsubscribe" at the bottom of your weekly energy email.

How do you protect my data?

Your data is all encrypted and we have high-security measures to ensure your data such as invoices are kept secure. We are ICO accredited number ZB683667.

Do you ever pass my data on?

No. Never. The most annoying thing about energy comparison sites is your details being passed on and getting millions of calls. Your contact details never go beyond Pro-Energy.

Is the service really free?

There is no cost for existing clients who re contracted through us. There is no cost for potential clients (you) so long as you contract through us prior to your next energy contract start date.

What happens if I don't contract?

If you choose not to take your energy renewal deal through us, then that's fine however you are automatically deleted from our service. You can re-subscribe, however we would charge you £120+vat p.a. upfront for using our energy portal.

How do I contract?

As energy rates fluctuate, you need to send us an email in response to your weekly energy quote email on the same day and we’ll book you in for a Zoom or telephone to take you through the contract. We cannot guarantee prices from one day to the next so we ask that you respond promptly once you've chosen your deal.

What happens if I contract?

You become a treasured client! One-year from your new renewal date, you will automatically start receiving your weekly energy deals from our energy portal so you will keep getting the best rates.

How are Pro-Energy making money?

We receive a small commission being just 0.5 p/kWh for each contract signed. We get the same level of commission no matter which energy supplier you choose. You get an energy deal you’re happy with and we get paid directly by the energy supplier.

Why do prices change throughout the year?

Many reasons including global economics ( e.g. the Ukraine war ), weather, suppliers ( and how much profit they want to make! ) and nuclear power outages.

What is my renewal date?

This is the end date of your contract and is shown on your energy bill.

What is my unit rate?

This is shown as pence per kilowatt hour - p/kWh - and is the rate you are charged for each unit of gas or electricity you use.

What is my standing charge?

This is usually shown as pence per day - p/day - and is the daily rate you are charged for 3rd party costs such as National Grid or the Distribution Network Operators. For larger meters this charge may be shown as pounds per day - £/day.

What is an MPAN / MPRN?

MPAN is your electricity meter number. MPRN is your gas meter number. Each of these are shown on your invoices.

Register today and see how much you can save

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Get in touch
(even if you're not a customer)

Contact Pro-Energy For Affordable Business Energy Rates

01772 269025

help@pro-energy.co.uk